Shipping + Returns

All physical artwork and ceramic items are carefully packaged and shipped with tracking included so you can follow your order’s journey.

Shipping: Packages are shipped with care, but I cannot guarantee delivery times or replacement for lost items. I will assist in filing a claim with the shipping carrier if something goes missing.
Damaged Items: If your item arrives damaged, please take photos and contact me within 48 hours. I will help you file a claim and provide guidance for repair or replacement.
Returns & Refunds: Custom commissions are final and deposits are non-refundable. All sales of physical items are final unless the product is defective or damaged in shipping.
For fragile or high-value items, consider requesting shipping insurance at checkout.
International customers are responsible for any customs duties, import taxes, VAT, or fees charged by their country.

Local pick-up for custom orders must be discussed during request phase!

All orders placed before 12pm EST on Fridays will be shipped that day.

It's only me, so I ship all orders once a week on Friday!